Frequently Asked Questions
How can I become a member at BudExpressNOW.ca?
Want to sign up (19+ only)? Click here. You’ll have to enter your desired username, email and password.
- After signup, you’ll receive an email to confirm ownership of email.
- You can then login.
- Be sure to enter your complete credentials such as your name, Canadian billing address and Canadian shipping address. Note that you cannot make an order without those credentials.
- We’d like to guarantee that you’re 19+ of age. So, if it’s your first time to order (we’ll receive it), you’ll hear from us thru email requiring you to reply and submit to us, thru the same email, your scanned government issued photo ID. We only accept the following: Driver’s License, Citizenship Card or Passport.
I've uploaded my ID, How do I get my pre-rolls?
Once your ID is uploaded, it will take up to 24 hours for it to be approved. Following approval, you will receive an email with a link to claim your free pre-rolls. Be sure to click the link and the Pre-rolls will be added to your order.
What methods of payment do you accept?
Currently, we are accepting Interac E-transfers. Don’t worry, Interac E-transfers are safe, secure and convenient. Please email us ([email protected]) to inquire how to make an order via credit card or Bitcoin!
Do you ship Medical Marijuana outside of Canada?
Unfortunately not. For now, all orders can only be shipped to Canadian addresses.
What happens after I send my E-transfer payment?
In some cases, it may take us up to an hour (during regular business hours) to receive and review the email notifying us payment has been sent. Once received, we will accept your payment and begin to process your order.
What happens if I do not submit payment?
We will place your order on hold for up to two days until we receive your payment. After three days, we will regretfully cancel your order.
Shipping Fees and Expected Delivery Times?
All packages will be shipped with discreetly (no one will be able to tell the nature of its contents from the outside) via Canada Post Xpresspost. Tracking number is included.
Expedited Shipping ($15 or free when you spend over $149)
Local (British Columbia): 1-2 business days | Regional: 3-4 business days | National: up to 8 business days
Please Note: All orders will require 1-2 days processing time before they ship (not included in the estimations above). If your order does not ship within two business days, please contact customer support.
Orders will not be shipped until payment is received/accepted.
Shipping to Nunavut and Northern Quebec
Unfortunately, due to a high percentage of postal related thefts, we cannot offer any delivery guarantees for orders which are to be shipped to those regions. You will be ordering at your own risk.
What do I get for referring a friend?
Whenever you refer a friend, you will receive a $20 coupon (minimum purchase of $100) and your friend will receive $50 off their first order (minimum purchase of $200).
You will only receive a valid $20 coupon code when your friend successfully makes their first purchase over $200, using their $50 coupon code.
All coupons are valid for (2) weeks from the date of invitation.
Only one referral coupon code can be used per order
Are the product images real?
Yes, we take all product pictures in house and do not apply any type of colour enhancements to our photos.
How quickly do you reply to customer support enquiries?
Due to increased customer traffic please allow up to 24 hours response time. We are working hard to get to your questions as soon as possible.